Refund policy

At Bloom Fashionz, we want you to love what you ordered. If something isn't right, we're here to help.

RETURN WINDOW
You have 5 days from the date you receive your order to request a return.

ELIGIBILITY
Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, we cannot accept returns on items that have been worn or washed.

HOW TO REQUEST A RETURN
Email us at bloomfashionz14@gmail.com with your order number and reason for return. We will respond within 2 business days with return instructions.

RETURN SHIPPING
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

REFUNDS
Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to your original payment method. You will receive an email confirmation when your refund has been processed.

EXCHANGES
We do not offer direct exchanges. If you need a different size or item, please return your original order and place a new order.

SALE ITEMS
Items purchased during a sale or with a discount code are final sale and cannot be returned or exchanged.

DAMAGED OR INCORRECT ITEMS
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at bloomfashionz14@gmail.com with a photo and your order number. We will resolve this at no cost to you.